Terms of Service

These Terms govern your use of GIDEON, an AI business assistant provided as a software service ("the Service"). By signing in and using the Service you agree to these Terms. If you are using the Service for a business, you accept these Terms on its behalf.

1. The Service

GIDEON is a per-tenant, AI-powered business assistant. It learns your business context, performs research, drafts and produces documents, and, where you connect an account, can act on your behalf (for example send email or create calendar events). The Service relies on third-party AI models and data sources and is provided to assist you, not to replace your professional judgement.

2. Accounts and access

Access is by invitation or paid subscription. You are responsible for activity under your sign-in and for keeping your credentials secure. Each licence is for one named user within a single business. You must not share a single licence across multiple people.

3. Pricing and credits

• Joining is free. You do not need a card to open an account.
• Some things are always free, such as keeping your business profile, your contacts and your saved work. The app shows which things are free and which use credits.
• Credits are used when you ask for AI work, such as research, writing or planning. The app shows how many credits you have and how many each piece of work used.
• Credits are bought in packs. The price of a pack is shown before you pay. Prices are stated in US dollars unless agreed otherwise. You are responsible for any applicable taxes.
• Credits you have bought do not expire.
• Refunds. For a refund of purchased credits you have not used, contact us through the app.

4. Our delivery guarantee

5. Acceptable use

You agree not to use the Service to break the law, infringe others' rights, send spam or unsolicited bulk messages, attempt to access other tenants' data, reverse engineer the Service, or generate content that is unlawful, harmful or deceptive. You are responsible for the content you input and for how you use the outputs.

6. AI outputs and accuracy

GIDEON is designed to be grounded and to cite sources, but AI can still be incomplete or wrong. You must review and verify any output before you rely on it, send it, or act on it. GIDEON does not provide legal, financial, tax, medical or other professional advice, and its outputs are not a substitute for a qualified professional.

7. Your data and connected accounts

You retain ownership of the content you provide. You grant us a limited licence to process it to operate the Service. Where you connect email or calendar, you authorise GIDEON to access those accounts for the actions you request, and you can disconnect at any time. Our handling of your data is described in our Privacy Policy.

8. Calling GIDEON from your phone

• Your number is your sign-in on a call. When you call the GIDEON or Jasmine number from a phone number saved on your Business profile, the assistant treats the call as you. During the call it can read and summarise your connected email, calendar and files, tell you where your jobs are, start new jobs, and draft and send a reply you have heard read back and said yes to.
• Caller ID can be imitated. Someone else can make a call look as if it comes from your number. If that worries you, turn phone access off or remove your number. You can do either at any time: Settings, "Let Jasmine read my email and calendar when I call from my number", or your Business profile.
• Calls are recorded. The call is recorded and transcribed. The recording and the transcript are processed by our telephony and voice providers (Twilio and ElevenLabs) to carry the call and to set up what you asked for.
• Some things are never done from a call. Nothing that involves money, a contract, a booking, a payment, a cancellation or a legal matter is sent or approved from a phone call. It waits in the app for your OK.

8A. Answering your business phone

• Telling your callers. Every call Jasmine answers for you opens by saying she is an AI assistant and that the call is recorded. If the law where you or your callers are needs more notice than that, you are responsible for giving it.
• Forwarding charges. Your phone company may charge you for each call you forward to us. Those charges are between you and your phone company.
• Recording and processing. Calls are recorded and transcribed, and processed by Twilio and ElevenLabs to carry the call. You choose how long recordings are kept (30 days, 90 days, or until you delete them), and you can delete any call at any time.
• Emergencies. Jasmine cannot contact emergency services. A caller with an emergency is told to hang up and dial the emergency number.
• Your number. A number we get in your business's name is yours. If you leave, we release it to you.
• What she may offer. Jasmine only states prices, offers and discounts you have written in your playbook, and never agrees a deal for you unless you let her confirm within your limits.

9. Intellectual property

The Service, its software, design and underlying methods are owned by us. These Terms do not transfer any of our intellectual property to you. Content you create with GIDEON is yours to use.

10. Availability

We work to keep the Service available but do not guarantee uninterrupted access. Features that depend on third-party providers may change or be limited if those providers change.

11. Liability

To the maximum extent permitted by law, the Service is provided "as is", and we are not liable for indirect or consequential loss, or for loss arising from your reliance on AI outputs you did not verify. Nothing in these Terms excludes rights or guarantees that cannot lawfully be excluded, including under the Australian Consumer Law. Where our liability cannot be excluded but can be limited, it is limited to resupplying the Service or refunding the fees you paid for the relevant period.

12. Suspension and termination

You may stop using the Service at any time. We may suspend or end access for breach of these Terms. On termination, your right to use the Service ends; we may delete your data after a reasonable period.

13. Changes

We may update these Terms from time to time. Material changes will be notified in the app. Continued use after a change means you accept the updated Terms.

14. Governing law

These Terms are governed by the laws of Australia, and you submit to the courts of that jurisdiction.

15. Contact

For any question about these Terms, including a refund request, contact us through the app.